Open to infrastructure & DevOps roles

Technical enough to build it. Experienced enough to run it.

I build and operate infrastructure, automate the work around it, and turn one-off fixes into repeatable processes. For nine years, I've designed and run a production platform of 100+ containerized services behind a hardened edge. I'm on call for every outage and responsible for Docker, reverse proxies, TLS, monitoring I wrote, backups, and recovery when something goes wrong. By day, I'm an Systems & Infrastructure Specialist automating multi-site environments in Python, Bash, and PowerShell. B.S. Computer Science.

About

Who's behind the servers

I studied Computer Science at Medgar Evers College because I wanted to understand how things work all the way down. I've spent my career since then keeping them working for the people who depend on them. These days I'm a Systems & Infrastructure Specialist running Tier 1–3 support and systems administration across school systems throughout New York City. There, "it's not working" can mean anything from a dead laptop to a network problem that stops a whole classroom cold.

I've grown through that work as a break-fix technician, an account manager over five school systems across 20+ sites, and now a specialist. The constant has been range. One hour I'm working in Active Directory or the Google Admin and Meraki dashboards. The next, I'm writing a Python, Bash, or PowerShell script to eliminate a job nobody wants to do by hand, or drafting an SOP so the fix sticks. I'm as comfortable walking a non-technical teacher through a problem as I am building the infrastructure underneath it.

On my own time, and as a self-employed Linux systems administrator since 2016, I design and run B.Ross, a self-hosted media and cloud platform that I operate end to end. It's in the Projects section below. I use Docker, reverse proxies, virtualization, databases, and API automation on real infrastructure for which I'm personally responsible. It's the same toolkit I bring to a job. I've also taught Computer Science with Google's CS Institute.

I'm looking for infrastructure, platform, or DevOps work. I bring nine unbroken years of owning a production environment end to end, including reliability, observability, security, recovery, and capacity. These are systems where I'm the one who gets called. If that sounds like your team, I'd genuinely like to talk.

At a glance

  • LocationNew York City
  • EducationB.S. Computer Science
  • SchoolMedgar Evers College
  • CurrentlySystems & Infra Specialist · ACS Inspiroz
  • StatusOpen to work
Skills

What I work with

Grouped by where it belongs in the lifecycle. Everything here is in production on infrastructure I run, not a checklist padded to look full.

Platform & Automation

Docker & Compose Containerization Declarative service definitions Deployment automation Configuration management Git & version control Python · Bash · PowerShell REST API automation Job scheduling · cron Node · Express

Reliability & Observability

Uptime monitoring (Uptime Kuma) Custom telemetry pipelines Metrics collection & publishing Log management Incident response & recovery Root cause analysis Backup & disaster recovery Capacity planning Health checks & graceful shutdown Unit testing

Infrastructure & Networking

Linux (multiple distros) Windows Server · Active Directory Nginx · SWAG · Caddy · Apache Reverse proxy & edge routing DNS · Dynamic DNS · Cloudflare VPN & network namespaces Proxmox · VMware ESXi · Unraid Kubernetes (K3s) Storage · SMB / NFS · tmpfs MariaDB · MySQL · SQLite

Security & Access

TLS termination & automated renewal Let's Encrypt / Certbot Cipher suite hardening Intrusion prevention (fail2ban) iptables & firewalling Secrets handling Least-privilege containers HTTP authentication Attack surface reduction B.S. Computer Science
Experience

Where I've been

About a decade of keeping people and systems running, from the help desk to the server room.

Sep 2023 – Present

Education Technology Specialist

ACS Inspiroz · New York, NY
  • Deliver Tier 1–3 support across business and education environments.
  • Administer on-site systems, user accounts, endpoints, networks, and supporting services.
  • Build Python, Bash, GAM, and PowerShell tools that remove repetitive administrative work.
  • Deploy and maintain business hardware and software under security, policy, and regulatory requirements.
  • Write and maintain dozens of SOPs that standardize support and reduce reliance on undocumented knowledge.
Aug 2021 – Sep 2023

Client Account Manager

ACS Inspiroz · New York, NY
  • Managed technical operations for five school systems across more than 20 sites.
  • Administered users, devices, and network services through Active Directory, Google Admin, and Meraki.
  • Identified recurring support problems and implemented process changes across multiple sites.
  • Coordinated complex escalations between clients, technicians, and specialized engineering teams.
Feb 2020 – Aug 2021

IT Support Technician

ACS International Resources · New York, NY
  • Provided Tier-1 and Tier-2 IT support for 2 school systems spanning 15 individual sites.
  • Leveraged Google Admin Console, Active Directory, and the Meraki Dashboard for user and device administration.
  • Provided break-fix services for tablets, laptops, desktops, and their companion devices.
Apr 2016 – Present

Linux Systems Administrator

Self-Employed · Far Rockaway, NY
  • Design and operate a Linux platform with 100+ containerized services.
  • Manage Docker deployments, storage, networking, reverse proxies, TLS, monitoring, backups, and recovery.
  • Build API-driven tools in Python, Bash, PowerShell, and JavaScript.
  • Diagnose and recover damaged MariaDB, MySQL, and SQLite databases.
  • Operate services for more than 100 users and respond directly to production incidents.
Sep 2016 – Aug 2017

Computer Science Institute Instructor

Google · Brooklyn, NY
  • Outlined comprehensive syllabi and lesson plans across a range of computer science subjects.
  • Led project-oriented sessions on topics like cryptography, game development, and site building.
  • Devised semester-long projects to help students see how their skills apply in the real world.
Education

B.S. in Computer Science

Medgar Evers College · Brooklyn, NY

Foundations in algorithms, systems, and software: the groundwork for everything I build today.

Projects

Infrastructure I own end to end

Everything below runs in production. It has real users and uptime I'm accountable for, and I've had to dig it out of real failures. I built it, deployed it, and still run it.

B.Ross Cloud Platform

Architect & Operator · 2016–present
Flagship

A multi-service, containerized platform behind one hardened edge. I own every layer: host provisioning, container orchestration, reverse-proxy routing, automated TLS renewal, intrusion prevention, dynamic DNS, backups, and incident recovery.

98.94%Uptime
70+Total Services
113Provisioned accounts
9 yrsContinuously operated
DockerNginx / SWAGLet's Encrypt Dynamic DNSLinux
Visit bross.cloud

High-Availability Streaming Infrastructure

Availability

Problem: hold dozens of real-time transcodes at once on consumer hardware, behind a residential uplink, without causing buffering or saturating my upstream.

What I own: a multi-backend streaming tier with hardware-accelerated transcoding, session load distributed across backends, bandwidth shaping, usage telemetry, and capacity planning against a hardware ceiling I can't just raise.

38Peak concurrent sessions
3Streaming backends
Hardware transcodingSession telemetryBandwidth shapingCapacity planning

Private Cloud & VPS Hosting

Infrastructure

Problem: give tenants isolated, remotely managed compute and file storage on shared hardware.

What I own: VM provisioning and isolation, the storage layout, centralized remote management, and new tenant setup.

22.48 TBStorage under management
5Guest VMs
NextcloudVirtualizationKubernetes (K3s)MeshCentralUnraid
Explore services

Operations Automation

Tooling

Problem: running the platform solo leaves me with recurring chores that drift if I ignore them: a rotating IP, DNS chasing it, databases too slow on disk, and media metadata that's wrong out of the box.

What I own: the automation that handles those chores. Databases run from a RAM disk, with tmpfs bind-mounted over the container and a nightly backup that pauses the service only for a sub-second RAM-to-RAM copy. The remaining automation covers IP tracking, DNS reconciliation, fail2ban self-whitelisting, batch metadata edits, and registrar and media-server automation.

103Scripts in production
<1sDB backup pause window
PythonBashPowerShellREST APIscrontmpfs RAM diskMetadata automation
Selected scripts on GitHub

Incident Response & Recovery

Reliability

Problem: a production database corrupts mid-service while people are already using it.

What I own: the entire recovery process. I inspect and diagnose the corruption using checksum integrity checks and data visualization in DBeaver, then repair the database through manual cell edits, dumps and rebuilds, and restoration from uncorrupted backups, and finish by bringing service back up and notifying the affected clients.

10+Incidents recovered
NoneData lost
MariaDBMySQLSQLiteDBeaverDatabase administration & repairBackup & restore

Let's build something that stays up.

I'm open to infrastructure, platform, and DevOps roles. If your team needs someone who has carried a pager for their own systems and knows what breaks at 2am, reach out. I'd genuinely like to hear from you.

Built & hosted by Natural Carr · New York City