Open to infrastructure & DevOps roles

Technical enough to build it. Experienced enough to run it.

I build and operate infrastructure, automate the work around it, and turn one-off fixes into repeatable processes. For nine years, I've designed and run a production platform of 100+ containerized services behind a hardened edge. I'm on call for every outage and responsible for Docker, reverse proxies, TLS, monitoring I wrote, backups, and recovery when something goes wrong. By day, I'm a Systems & Infrastructure Specialist automating multi-site environments in Python, Bash, and PowerShell. B.S. Computer Science.

About

Who's behind the servers

I studied Computer Science at Medgar Evers College because I wanted to understand how things work all the way down. I've spent my career since then keeping them working for the people who depend on them. These days I'm a Systems & Infrastructure Specialist running Tier 1–3 support and systems administration across school systems throughout New York City. There, "it's not working" can mean anything from a dead laptop to a network problem that stops a whole classroom cold.

I've grown through that work as a break-fix technician, an account manager over five school systems across 20+ sites, and now a specialist. The constant has been range. One hour I'm working in Active Directory or the Google Admin and Meraki dashboards. The next, I'm writing a Python, Bash, or PowerShell script to eliminate a job nobody wants to do by hand, or drafting an SOP so the fix sticks. I'm as comfortable walking a non-technical teacher through a problem as I am building the infrastructure underneath it.

On my own time, and as a self-employed Linux systems administrator since 2016, I design and run B.Ross, a self-hosted media and cloud platform that I operate end to end. It's in the Projects section below. I use Docker, reverse proxies, virtualization, databases, and API automation on real infrastructure for which I'm personally responsible. It's the same toolkit I bring to a job. I've also taught Computer Science with Google's CS Institute.

I bring nine years of end-to-end production environment ownership, including reliability, observability, security, recovery, and capacity. I am accountable for the systems I operate and for restoring service when they fail.

At a glance

  • LocationNew York City
  • EducationB.S. Computer Science
  • SchoolMedgar Evers College
  • CurrentlySystems & Infra Specialist · ACS Inspiroz
  • StatusOpen to work
Skills

What I work with

Grouped by where it belongs in the lifecycle. Everything here is in production on infrastructure I run, not a checklist padded to look full.

Platform & Automation

Docker & Compose Containerization Declarative service definitions Deployment automation Configuration management Git & version control Python · Bash · PowerShell REST API automation Job scheduling · cron Node · Express

Reliability & Observability

Uptime monitoring (Uptime Kuma) Custom telemetry pipelines Metrics collection & publishing Log management Incident response & recovery Root cause analysis Backup & disaster recovery Capacity planning Health checks & graceful shutdown Unit testing

Infrastructure & Networking

Linux (multiple distros) Windows Server · Active Directory Nginx · SWAG · Caddy · Apache Reverse proxy & edge routing DNS · Dynamic DNS · Cloudflare VPN & network namespaces Proxmox · VMware ESXi · Unraid Kubernetes (K3s) Storage · SMB / NFS · tmpfs MariaDB · MySQL · SQLite

Security & Access

TLS termination & automated renewal Let's Encrypt / Certbot Cipher suite hardening Intrusion prevention (fail2ban) iptables & firewalling Secrets handling Least-privilege containers HTTP authentication Attack surface reduction B.S. Computer Science
Experience

Where I've been

About a decade of keeping people and systems running, from the help desk to the server room.

Sep 2023 – Present

Education Technology Specialist

ACS Inspiroz · New York, NY
  • Deliver Tier 1–3 support across business and education environments.
  • Administer on-site systems, user accounts, endpoints, networks, and supporting services.
  • Build Python, Bash, GAM, and PowerShell tools that remove repetitive administrative work.
  • Deploy and maintain business hardware and software under security, policy, and regulatory requirements.
  • Write and maintain dozens of SOPs that standardize support and reduce reliance on undocumented knowledge.
Aug 2021 – Sep 2023

Client Account Manager

ACS Inspiroz · New York, NY
  • Managed technical operations for five school systems across more than 20 sites.
  • Administered users, devices, and network services through Active Directory, Google Admin, and Meraki.
  • Identified recurring support problems and implemented process changes across multiple sites.
  • Coordinated complex escalations between clients, technicians, and specialized engineering teams.
Feb 2020 – Aug 2021

IT Support Technician

ACS International Resources · New York, NY
  • Provided Tier-1 and Tier-2 IT support for 2 school systems spanning 15 individual sites.
  • Leveraged Google Admin Console, Active Directory, and the Meraki Dashboard for user and device administration.
  • Provided break-fix services for tablets, laptops, desktops, and their companion devices.
Apr 2016 – Present

Linux Systems Administrator

Self-Employed · Far Rockaway, NY
  • Design and operate a Linux platform with 100+ containerized services.
  • Manage Docker deployments, storage, networking, reverse proxies, TLS, monitoring, backups, and recovery.
  • Build API-driven tools in Python, Bash, PowerShell, and JavaScript.
  • Diagnose and recover damaged MariaDB, MySQL, and SQLite databases.
  • Operate services for more than 100 users and respond directly to production incidents.
Sep 2016 – Aug 2017

Computer Science Institute Instructor

Google · Brooklyn, NY
  • Outlined comprehensive syllabi and lesson plans across a range of computer science subjects.
  • Led project-oriented sessions on topics like cryptography, game development, and site building.
  • Devised semester-long projects to help students see how their skills apply in the real world.
Education

B.S. in Computer Science

Medgar Evers College · Brooklyn, NY

Foundations in algorithms, systems, and software: the groundwork for everything I build today.

Projects

Infrastructure I own end to end

Everything below runs in production. It has real users and uptime I'm accountable for, and I've had to dig it out of real failures. I built it, deployed it, and still run it.

B.Ross Cloud Platform

Architect & Operator · 2016–present
Flagship

A multi-service, containerized platform behind one hardened edge. I own every layer: host provisioning, container orchestration, reverse-proxy routing, automated TLS renewal, intrusion prevention, dynamic DNS, backups, and incident recovery.

98.94%Uptime
70+Total Services
113Provisioned accounts
9 yrsContinuously operated
DockerNginx / SWAGLet's Encrypt Dynamic DNSLinux
Visit bross.cloud

High-Availability Streaming Infrastructure

Availability

Problem: hold dozens of real-time transcodes at once on consumer hardware, behind a residential uplink, without causing buffering or saturating my upstream.

What I own: a multi-backend streaming tier with hardware-accelerated transcoding, session load distributed across backends, bandwidth shaping, usage telemetry, and capacity planning against a hardware ceiling I can't just raise.

38Peak concurrent sessions
3Streaming backends
Hardware transcodingSession telemetryBandwidth shapingCapacity planning

Local AI Platform & Agentic Development

AI Engineering

Outcome: used AI-assisted analysis to reverse engineer software behavior and workflows, then turn those findings into working tools and integrations.

What I built: a private AI development stack across Windows and WSL2, a C# service-control app, MCP integrations, and guarded agent workflows for software analysis, implementation, and review.

Reverse-engineeredSoftware behavior & workflows
Built & deployedC#, MCP & API tools
llama.cppllama-swapOpen WebUIComfyUIOpenCodeMCPC#
AI platform overview

Private Cloud & VPS Hosting

Infrastructure

Problem: give tenants isolated, remotely managed compute and file storage on shared hardware.

What I own: VM provisioning and isolation, the storage layout, centralized remote management, and new tenant setup.

22.48 TBStorage under management
5Guest VMs
NextcloudVirtualizationKubernetes (K3s)MeshCentralUnraid
Explore services

Operations Automation

Tooling

Problem: running the platform solo leaves me with recurring chores that drift if I ignore them: a rotating IP, DNS chasing it, databases too slow on disk, and media metadata that's wrong out of the box.

What I own: the automation that handles those chores. Databases run from a RAM disk, with tmpfs bind-mounted over the container and a nightly backup that pauses the service only for a sub-second RAM-to-RAM copy. The remaining automation covers IP tracking, DNS reconciliation, fail2ban self-whitelisting, batch metadata edits, and registrar and media-server automation.

103Scripts in production
<1sDB backup pause window
PythonBashPowerShellREST APIscrontmpfs RAM diskMetadata automation
Selected scripts on GitHub

Let's build something that stays up.

I build, operate, and recover infrastructure with hands-on ownership of the systems behind the service.

Built & hosted by Natural Carr · New York City